Getting help

How to report a problem or suggest an improvement

Use New Ticket on this support site. Tell us:

• Which product you are using, and its version or build if available.
• Your device model, operating system, and browser for the web app.
• What you did, what you expected, and what actually happened.
• Whether it happens every time, and whether you were online or offline.
• Whether you were using Tap mode or a dwell delay.

A screenshot can help with layout problems. Remove private text, contact details, and notifications first. You do not need to send your real message to demonstrate a typing problem: sample text is usually enough.

For speech problems, Help / About → Speech includes a test and diagnostic information. SEND TO SUPPORT prepares information for your review and manual sending; it does not automatically send it.

Do not send passwords, account recovery codes, or payment details. Never rely on a support ticket for urgent communication.